What do I do if I see water coming out of my meter barrel?
Please call our office at (540) 658-8695 and we will send a crew out to inspect your meter.
I have a Sewer Back-Up, what do I do?
Call us first at (540) 658-8695, the Operations Office will send a crew as soon as possible. If it is after hours, please call the emergency line at (540) 658-4857.
Someone has painted my yard in different color paint. Are they going to be digging up my yard?
When a utility company is scheduled to perform work, the first thing they must do is call Miss Utility of Virginia notification system. This alert requires all utility companies to respond and locate their lines with paint. If you would like to know what work is going to be done on your property, visit the 811 website at http://www.va811.com, then go to ticket search and search by street address for more information. You may also dial 811.
My water pressure is so low, can you raise my pressure?
Low water pressure can be due to a water leak, flushing of the water main, a crimped water service line, or may simply be due to your home or building being situated at a high elevation. Customers whose pressure seems low should contact us to determine whether the low pressure is due to a piping problem or simply due to location. If the low pressure is determined to be due to location, you may need to have a water booster pump installed at your own cost
I have discolored water, why does this happen?
Naturally occurring minerals (primarily iron and manganese) flowing within the water are typically to blame for water discoloration. These minerals settle in water pipelines when water usage is low. When a water main breaks, the natural flow, direction and pressure of the system changes which stirs up the minerals and discolors the water. The Department of Utilities will flush the system to remove discolored water, however some discoloration can remain in your home’s water lines until you flush it out at the faucet.
If discoloration occurs to your tap water, run your Cold water for 5 minutes. Do not to run hot water tap because this pulls water out of your hot water tank. If the water fails to clear after 5 minutes, wait for two hours and repeat process above. If the water is still discolored, please contact the Utilities Operations Office
There is an Alarm going off on the Pump Station that is located close to my house, who should I notify about this
Please contact the Operations Office at (540)658-8695. We will notify the Maintenance Mechanics and they will respond as soon as possible to investigate the Pump Station for any problems
There is a pipe in my yard and I hit it with my mower now most of the damaged Lid is missing. Where can I get another lid?
This pipe is your sewer clean out pipe. It is very important this pipe remains covered at all times to prevent you from having a sewer backup. You can purchase a replacement cap at any hardware type store that carries pipe.
I see water bubbling up out of the ground, should I call to report this?
Yes, please call the Operations Office, we will send a Field Operations crew out to investigate for a water leak
I have a sewer odor inside my home, what should i do?
Check your home for a dry trap or drain. This could be a floor drain or bathroom in the basement you don’t use often. Put a pitcher of water in your floor drain, and flush your commode, run water in the tub and sink. You must keep all traps wet to prevent any sewer gas from coming into your home.
How do I get notifications for emergency repairs in my area?
Go to http://www.staffordalert.com to sign up and start receiving Alerts.
