Customer Service

Contact Us


Monday, Tuesday, Wednesday,  Friday 8:00 AM- 4:30 PM
Thursday - 9:00 AM - 4:30 PM
Phone: (540) 658-8616 
After Hours Number: (540) 658-4857
Physical Address:

1300 Courthouse Road, Stafford, VA 22554
Mailing Address:
P.O. Box 1195, Stafford, VA 22555-1195

Online Services

live chatCustomer Service agents are available to assist residents through Live Chat  or by phone (540) 658 - 8616 Monday, Tuesday, Wednesday and Friday, between the hours of 8:00am - 4:30pm and Thursday between the hours of 9:00am - 4:40pm. 

Report a Water Main Break or Sewer Back-Up:  Call (540) 658-8695 during regular business hours or (540) 658-4857 on nights, weekends, or holidays


NOTICE: Stafford Utilities is temporarily suspending all water and sewer cutoffs for any non-payment or late payment reasons until further notice. Customers, who are currently without water and (or) sewer service for any prior reason, may call (540) 658-8616 to be reconnected. All nonessential utility flushing or tie-ins that would affect water service have been delayed until further notice. Stafford Utilities will work with all customers on any billing questions.


Please include the bottom portion of your bill when mailing your payment

FAQs - Water and Sewer Accounts

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