Department of Public Works - Utilities Division

Customer Service:  (540) 658-8616

As of January 1, 2019 the Customer Service Office hours of operation have changed as follows:

Monday        8:00 am - 4:30 pm

Tuesday       8:00 am - 4:30 pm

Wednesday  8:00 am - 4:30 pm

Thursday      9:00 am - 4:30 pm

Friday           8:00 am - 4:30 pm

Important Notices:

  • Utilities Customer Service and Billing have relocated to the second floor of the County Administration Building at 1300 Courthouse Road, Stafford, VA 22554.
  • The Community Development Service Center and the Utilities Customer Service Office will be opening at 9:00 am every Thursday.  This will give staff the ability to maintain increasing service levels, as well as meet internally and discuss new opportunities and solve challenges.  The centers will continue to open at 8:00 am Monday-Wednesday and Friday.
  • Check out our new Water and Sewer Updates page, where you can find project information and activities happening right now!


Include bottom portion of bill, mail payment to:
Stafford County - Utilities
P.O. Box 1195
Stafford, VA 22555-1195
Water FAQs