Customer Service Center
Located at Berea Fire and Rescue Station, 20 Sebring Way (off of Litchfield Blvd.)

• Open 8 a.m. – 4:30 p.m.
• Open through recovery period
• General information on repairs, permits, utilities
• Phone: (540) 658-4221

Structure Information

• Red placard means your house is unsafe and not stabilized. The house has been deemed uninhabitable, and you are not permitted to enter the house for safety reasons.
• Yellow placard means your house is stabilized, but still unsafe and uninhabitable. However, you are able to begin permanent restoration. For safety reasons, you must be escorted by a Stafford County building inspector inside your home. Please call the Department of Code Administration at (540) 658-8650 beginning on Monday, May 13, at 8:00 a.m. to schedule a visit by a building inspector. The department will schedule these appointments as soon as possible.

Dumpster Information
Dumpsters will be available at Gayle Middle School by Monday, May 12. Residents can use these dumpsters for general household debris. Private contractors are responsible for hauling away their own debris.

Caution Needed Throughout the Community

• Glass, nails, wood and other sharp items are still scattered throughout the community, even in areas that appeared to have been unaffected by the tornado!  
• Do not walk barefoot in these areas. 
• It is safer to stay away from these areas until the cleanup is complete.

Tax Relief
Code of Virginia allows for real estate taxes to be adjusted if:

• The damage incurred is more than $500
• The structure will be uninhabitable for more than 30 days
• Call Commissioner of the Revenue, Scott Mayausky, at 658-4132, ext. 1122.

Personal Property taxes can be adjusted if the damaged property is disposed of by the owner. If the current owner retains ownership of the property, the tax bill cannot be adjusted to reflect damage until January 1 of next year.

• If you dispose of a damaged car, boat or any other personal property, inform the Commissioner of the Revenue’s Office as soon as possible so your tax bill can be adjusted accordingly. The number is 658-4132, ext. 1122.

Questions about the payment of the first half of your tax bill should be addressed to the Treasurer’s Office at (540) 658-8700.

Important Phone Numbers
County Administrator’s Office – (540) 658-4541
Customer Service Center – (540) 658-4221
Citizens Assistance Office – (540) 658-4516 or (540) 658-4518
Stafford Regional Landfill, 489 Eskimo Hill Road, (540) 658-4592 – please leave a message and Landfill staff will return your phone call.
Code Administration – (540) 658-8650
Department of Utilities – (540) 658-8616
Department of Planning and Zoning – (540) 658-8668
Fire and Rescue Department (General Information) – (540) 658-7200
Sheriff’s Office Non-emergency number – (540) 658-4450
Columbia Gas – (800) 543-8911
Dominion Virginia Power – (888) 667-3000
State Corporation Commission, Bureau of Insurance, Consumer Assistance, (877) 310-6560 (toll free) or (804) 371-9185.

Help for Children and Families
Rappahannock Area Community Services Board, Emergency 24/7 Services – (540) 373-6876.
Stafford Clinic, 15 Hope Road, (540) 659-2725; Fredericksburg Clinic, 600 Jackson Street – (540) 373-3223. Therapists will be available for children and families in need of counseling.

Red Cross (540) 735-0500. Partnered with the Rappahannock Area Community Services Board to provide mental health services to victims. Can also provide educational resources/curriculums that parents can use at home with children of all ages.

Office of Attendance Services – (540) 899-6213, Lisa Von Dohlen, LCSW. Can assist in helping to ensure children can continue to get to school. Staff can make referrals for families to various community resources.

Guidance Office at Falmouth Elementary, (540)-371-1757. School Social Worker- Andrea Whitney

Guidance Office at Gayle Middle School, (540) 373-0383, School Social Worker- Rachel Edmunds

Guidance Office at Colonial Forge High School, (540) 658-6115, School Social Worker- Vicky McCarthy

Rappahannock United Way, (540) 373-0041, Sarah Walsh, Director of Community Investment. Can link families to community resources

Stafford County Government, (540) 658-4622. Donna Krauss, Assistant to the County Administrator for Human Services. Can provide information and assist with facilitation to access community-based services.