The Department of Utilities is located at 20 PGA Drive Suite 201 Stafford, VA.  Payments are received in the Treasurer’s Office which is located on the first floor of the Stafford Administration Center located at 1300 Courthouse Road.

• You may go to the Department of Utilities office and apply in person at least 24 hours prior to the time you want your service to be initiated.

• You may apply for service over the telephone at least 24 hours in advance. Call (540) 658-8616 and an application will be mailed to you. From the date the application is mailed to you, you will have ten (10) days to mail the appropriate fee to the Department of Utilities. If payment is not made within ten (10) days, your water and/or sewer service(s) will be terminated.

• There is an $80 fee required to obtain water and sewer service. This fee is not a deposit. It covers the following:

  $10.00 Administrative fee for water service (non-refundable).

  $10.00 Administrative fee for sewer service (non-refundable).

  $30.00 Water advance service fee.

  $30.00 Sewer advance service fee.

  The $30.00 water and sewer advance service fees are considered advance payments on your final bill.

Accounts may be closed by telephone or in person. It is important to provide us with your forwarding address. Your water meter will be read on the date that you have requested your service to be terminated. A final bill will be sent to your new address. If your final bill is less than your advance payment, a refund will be sent to your new address. Please allow approximately three weeks for this to happen.